Toshiba Global Commerce Solutions announced a major expansion of its next-generation ELERA unified commerce platform at the recent at the National Retail Federation Conference with the aim of accelerating retailer digital transformation. The expansion ushers in a new era of retail technology — agile, interconnected, and infinitely adaptable.
“Retailers cannot accelerate their transformation when they’re saddled with decades old technology and hundreds of custom-developed integrations that require huge resources to maintain,” said Rance Poehler, president and CEO, Toshiba Global Commerce Solutions. “ELERA is a game changer that spells the end of their technology debt and provides a modular foundation that frees them to transform their businesses at a speed that was never before possible.”
“Not only are customers already starting to see ELERA deliver business results, they’re also energized by the freedom they now have to relentlessly experiment with innovative ideas and services, then scale them across their operations,” he added.
The announcement includes:
- More than 45 native microservices, API-first development, and low-code, no-code self-enablement tools empower retailers to use a single platform to develop, iterate and scale unified retail solutions across all physical and digital touchpoints, devices, and systems
- New ELERA IoT (Internet of Things) platform seamlessly interconnects and shares data between IoT devices; powers new AI-enhanced, edge camera produce recognition solution that speeds self-checkout, improves staff utilization, reduces loss and shrinkage, and provides more accurate inventory visibility
- Next generation ELERA touchpoints and applications for point of sale, self-service, and loyalty and promotions leverage microservices to create seamless shopping experiences and streamline operations
Digitization, expansion, experimentation
Toshiba’s ELERA expansion comes at a time when the primary methods retailers once used to gain customer loyalty, such as discounts and rewards, are no longer the only factors that influence brand loyalty or drive future sales. Consumers’ shopping behaviors are now influenced by other factors, including the use of technologies that make shopping more convenient and efficient.
A study of 2,100 consumers by Toshiba and PYMNTS.com shows that more than 35 percent of shoppers say that access to better digital capabilities could make them switch their loyalty to other merchants.
ELERA speeds digitization and unification by providing retailers with low and no-code tools and a single platform to develop, iterate, and scale new applications and services across touchpoints and devices that span their entire physical and online store infrastructure.
Today, there are more than 45+ pre-packaged microservices and 550+ APIs available on the ELERA portal for use by approved retailers and independent retail solution providers.
These new capabilities benefit both brick and mortar and e-commerce retailers. Brick and mortar retailers can quickly unify and scale store functions and interconnect them with their digital platform capabilities—reducing development time and eliminating the burden of maintaining multiple software stacks. E-commerce retailers can more easily and rapidly set up physical stores using services and capabilities they have already developed for their native digital channels.
New IoT platform
Toshiba’s AI-powered produce recognition, built on the new ELERA IoT platform, demonstrates the power of moving smart devices to the edge and enhancing them with AI (artificial intelligence) capabilities that are deployed through Toshiba’s state of the art TCx EDGE camera.
Produce recognition plays a key role in the adoption of self-checkoutsystems, overcoming traditional obstacles. Research from PYMNTS.com and Toshiba found that 35 percent of customers believe that self-service will not be convenient for purchasing produce. 15 percent say the kiosks will likely make mistakes when processing their orders. Another 14 percent believe that self-service checkouts are difficult to use.
Toshiba’s ELERA produce recognition solution increases scanning accuracy and reduces the need for manual input of codes and intervention from store associates — making the self-checkout process a faster, friendlier, and smarter experience for consumers. Retailers can expect to see business benefits such as improvements in loss prevention and staff use, reductions in shrinkage, and more accurate inventory visibility.
“Toshiba’s unique approach to produce recognition is a powerful example of how the ELERA platform, combined with AI and computer vision technology, can be used and scaled across the retail environment,” said Yevgeni Tsirulnik, VP, digital portfolio and innovation, Toshiba. “As edge devices and IoT sensors become more widely deployed, the data they gather can be made available to any application, device, or touchpoint. The positive impact of these advanced technologies working in unison, and at scale, will ripple across all retail operations.”
Filed Under: IoT, News